Director - Customer Knowledge & Measurement
Core
Lead a team of 40+ to develop data-driven insights for HCP and customer engagement, driving launch strategies and commercial objectives in the pharma industry.
Role type
Director, Customer Knowledge & Measurement (Strategic Leadership)
Builds
Actionable insights for omnichannel and field activation, performance dashboards, and KPIs for US Brand Marketing and Sales Operations.
Domain
Pharmaceutical/Biotech, Customer Analytics, Commercial Intelligence
Deliverable
production ML models | dashboards & analysis | client delivery
Required skills
Customer-engagement analytics, Executive storytelling, Team leadership, AI/GenAI strategy, Pharma data ecosystem fluency, Strategic planning, Operational excellence, Stakeholder influence, Demand prioritization, Cross-functional matrix leadership
Preferred skills
MBA/MS/PhD, Entrepreneurial spirit, Consultative mindset, Experience with agentic AI systems
Technologies
AI, GenAI, Agentic systems, CRM, Claims data, EMR/EHR
Responsibilities
Own customer-engagement analytics from segmentation to measurement; Partner with executive leadership to shape brand strategy; Develop insight strategy and roadmap leveraging AI; Lead and mentor a large cross-functional team; Drive operational excellence and automation; Prioritize demand and track value across business units; Communicate complex analytics to executives.
Seniority
Director, Senior Leadership
