Senior Customer Service Engineer
Core
Maintains and troubleshoots complex medical imaging equipment (Vascular/Surgery/DR modalities) for doctors and technicians to ensure customer satisfaction and system uptime.
Role type
Senior Customer Service Engineer (Medical Imaging)
Builds
Reliable operation of Cath labs, C-arms, and Digital Radiography systems
Domain
Medical Technology / Healthcare Equipment
Required skills
Electronics/Electrical engineering, complex multi-symptom troubleshooting, warranty and contract cost control, ISO 9001 compliance, field service management, technical guidance for medical staff
Preferred skills
Knowledge of Cath labs/C-arms/Digital Radiography, ability to work independently, business growth support
Technologies
Medical imaging systems (Vascular, Surgery, DR), FMI systems, PMS inspections
Responsibilities
Troubleshoot complex multi-symptom equipment problems, interface daily with doctors and technicians on equipment status, manage warranty and PMS contract costs, complete field modification instructions (FMIs) within timeframes, participate in continuous improvement activities for process and product quality
Seniority
Senior, hands-on IC
