Content Strategy & Governance Manager, Customer Experience Center
Core
Architecting and governing the unified enterprise narrative for a 30,000 sq ft Customer Experience Center (CEC) in healthcare, translating complex clinical and technical information into compelling stories for health system leaders.
Role type
Senior Content Strategy & Governance Manager
Builds
Modular content experiences, interactive care pathways, and personalized executive briefing narratives for GE HealthCare's flagship CEC.
Domain
Healthcare / Medical Devices / Strategic Customer Engagement
Required skills
Healthcare content strategy, clinical communications, content governance, regulatory compliance, stakeholder orchestration, storytelling, CMS administration, cross-functional collaboration
Preferred skills
Executive briefing center management, digital/interactive environment content, external agency coordination, healthcare care pathway knowledge
Technologies
CMS, digital experience platforms, interactive experience tools
Responsibilities
Define and implement CEC content architecture aligned with enterprise narrative; orchestrate 200+ SMEs to finalize care pathway narratives; lead regulatory, legal, and brand compliance validation workflows; manage content lifecycle governance (versioning, refresh, retirement); personalize content for executive visits based on account objectives; measure content performance via post-visit data.
Seniority
Senior, hands-on IC