Global Program Manager, Customer Experience Center
Core
Operational backbone and second-in-command for a 30,000 sq ft Customer Experience Center (CEC) in healthcare, managing launch readiness and day-to-day operations to deliver white-glove experiences for health system leaders.
Role type
Senior Program Manager (Build & Operations)
Builds
A strategic account platform for healthcare enterprise portfolio demonstration, including the Nexus briefing platform and Salesforce integration.
Domain
Healthcare / Medical Devices / B2B Sales Enablement
Required skills
Program management, vendor management, budget execution, cross-functional leadership, process design, data dashboarding, compliance workflow management, stakeholder alignment
Preferred skills
Healthcare industry experience, briefing management platforms, Salesforce integrations, new facility launch, creative agency oversight, PMP certification
Technologies
Salesforce, Nexus briefing platform, AV systems
Responsibilities
Own integrated master schedule and launch readiness; design standard work and runbooks for customer visits; implement Nexus platform and Salesforce integration; manage vendor selection, contracting, and SLAs; execute budget, POs, and invoices; build reporting dashboards for commercial impact; coach sales leads on visit strategy.
Seniority
Senior, hands-on IC