Customer Service Engineer
Core
Develops and maintains strong relationships with customer representatives to ensure satisfaction while performing maintenance, repair, and refurbishment of medical imaging equipment (CT/PET/SPECT) on customer sites.
Role type
Senior Field Service Engineer (Medical Imaging)
Builds
Medical imaging equipment (CT/PET/SPECT) maintenance and repair services
Domain
Medical Technology / Healthcare Equipment
Deliverable
physical/clinical work
Required skills
Electronic/Mechanical troubleshooting, preventive and remedial maintenance, system-level diagnostics, warranty and contract cost control, installation of complex multifunctional rooms, quality compliance management, technical training, business growth support
Preferred skills
Knowledge of multi-modalities, guidance and advice to others, autonomous work planning, decision-making within defined frameworks
Technologies
CT, PET, SPECT modalities
Responsibilities
Maintain all models specific to MICT modality in the assigned area, perform total system level trouble-shooting on complex multi-symptom problems, interface daily with doctors and technicians on equipment status, assist in account sales visits and identify sales opportunities, manage warranty and PMS contract cost control, complete administration tasks including FMIs and PMS inspections documentation, lead complex installation projects and share best practices
Seniority
Senior, hands-on IC with potential to lead junior team
