Senior Service & Dealer Operations Engineer
Core
Manage channel partners to deliver preventive and corrective maintenance, repair, and refurbishing services for medical imaging equipment in the Punjab-Haryana-Himachal region.
Role type
Senior Service & Dealer Operations Engineer
Builds
Field service operations and customer satisfaction for installed medical devices
Domain
Medical technology / Field service engineering
Deliverable
physical/clinical work
Required skills
Troubleshooting medical imaging equipment, Channel partner management, Preventive and corrective maintenance, Field audits, Customer complaint resolution, Regulatory compliance documentation, Safety protocol adherence
Preferred skills
Electronics Engineering degree, Medical device industry experience, FDA regulations knowledge, Travel across India and abroad
Technologies
Microsoft Office Suite
Responsibilities
Oversee maintenance facilities and field service engineering operations, Conduct field audits and raise customer satisfaction scores, Provide on-site technical assistance for installed products, Follow up with channel team for routine maintenance checks, Assist in commissioning of new installations, Handle customer complaints and investigate causes, Contribute to continuous improvement initiatives for operational efficiency
Seniority
Senior, hands-on IC