Service Sales Manager- CCS- West Bengal LCT
Core
Manage profitability and customer satisfaction for assigned service contracts, overseeing pre- and post-contractual administration, claims management, and risk modeling.
Role type
Senior service sales and contract management manager
Builds
Service agreements and time-and-material programs for medical technology contracts
Domain
Medical technology / Healthcare services
Required skills
Contract management, risk modeling, contract estimating, sales campaign support, people management, customer issue resolution, liaison between internal teams and customers
Preferred skills
Knowledge of market competition and differentiation factors, ability to propose solutions for complex manufacturing processes, technical analytical thinking
Technologies
None stated
Responsibilities
Manage profitability and customer satisfaction for assigned contracts, provide service agreement and time and material program management, assist in sales campaigns for new contracts and proposals, assure timely resolution of customer issues, interact with customer service, parts, field service, and repair teams, function as liaison between internal organizations and customers, manage staffing and performance development for the team
Seniority
Senior, hands-on IC with people management responsibility
