Service Parts Program Integrator
Core
Lead cross-functional collaboration to ensure service-readiness for New Product Introductions, resolve technical obsolescence of service parts, and build strategies for continued service after product end of sales.
Role type
Senior Program Integrator (Service Parts)
Builds
Service part strategies and fulfillment plans for medical technology products
Domain
Medical technology / Healthcare
Required skills
Cross-functional project leadership, Technical obsolescence management, Engineering change impact analysis, Supplier change request management, Service part list development, Last Time Buy project support, Regional pricing strategy, Process improvement
Preferred skills
MBA or master's degree, Patient Care Solutions product knowledge, MyWorkshop PDM system experience, Oracle GLPROD/ERP systems experience, SPM/Planning systems experience, Strong analytical skills
Technologies
MyWorkshop PDM, Oracle GLPROD, SPM
Responsibilities
Ensure customer satisfaction for NPIs by delivering service parts readiness and availability on time, Monitor post-NPI service demand to identify quality problems, Review engineering changes for impact to service parts, Prioritize technical obsolescence and Supplier Change Request workload, Collaborate to build service part lists for products through M6-M8 milestones, Support Last Time Buy and Supplier Move projects, Support VCP activities for repaired/harvested spare parts, Drive regional spare part pricing activities
Seniority
Senior, hands-on IC
