Field Service Engineer 3
Core
Senior Field Service Engineer performing advanced troubleshooting, repairs, installations, and preventative maintenance on medical equipment, leading customer issue resolution and team coaching.
Role type
Senior Field Service Engineer (Medical Equipment)
Builds
Medical equipment installations, repairs, and maintenance services
Domain
Healthcare / Medical Devices
Deliverable
physical/clinical work
Required skills
Advanced troubleshooting, mechanical/electromechanical/electronic repair, installation leadership, customer escalation management, team coaching, commercial acumen, application training
Preferred skills
None stated
Technologies
Web applications, Microsoft suite
Responsibilities
Perform advanced troubleshooting and repair on assigned equipment; Lead, instruct, and assist less experienced Field Engineers; Lead communications with customers and serve as escalation point; Own customer issues from dispatch to resolution; Recommend value-added services to customers; Maintain customer service logs and internal service records; Apply application training of clinical or scientific staff on designated equipment
Seniority
Senior, hands-on IC with leadership responsibilities
