Senior Director SI Service
Core
Lead the field service organization for US Surgery and USCAN SVG, owning P&L, end-to-end service delivery, and clinical uptime for customers across the United States.
Role type
Senior Director, Field Service Leadership
Builds
US Surgery and USCAN SVG field service operations and revenue streams
Domain
Medical technology / Healthcare services
Deliverable
client delivery
Required skills
P&L ownership, revenue growth strategy, FDA-regulated industry experience, team leadership, operational discipline, change management, enterprise relationship management, safety compliance
Preferred skills
Leading geographically distributed field service organizations, recruiting in constrained labor markets, surgical/imaging equipment background, connected service technology deployment
Technologies
Heartbeat operating system, remote connectivity, AI-driven predictive service, Digital Core
Responsibilities
Own P&L and financial accountability for the field service organization; Drive service revenue growth through renewals and market expansion; Lead NPI delivery and digital adoption initiatives; Build and manage the field workforce including hiring and certification; Establish enterprise-level customer relationships; Ensure adherence to Quality Management System and EHS policies; Coach and develop leadership team
Seniority
Senior Director, functional leadership