Service Delivery Specialist
Core
Orchestrates field service operations, dispatches engineering teams, and manages parts/tool inventory to ensure customer satisfaction and operational excellence for GE Healthcare equipment.
Role type
Senior Service Delivery Specialist (Operations & Dispatch)
Builds
Field service execution, preventive maintenance schedules, and parts availability for medical equipment
Domain
Healthcare / Medical Equipment / Field Service Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Field operations planning, dispatching, preventive maintenance management, parts inventory management, data analysis, business case development, cost reduction initiatives, KPI tracking, SOP compliance
Preferred skills
Lean & Continuous Improvement principles, statistical data management tools, English fluency
Technologies
Statistical and/or data management tools
Responsibilities
Dispatch field team members to corrective service requests based on engineering proficiency and geography; Master plan and follow up Preventive Maintenance (PM), Field Modification Instruction (FMI), Installation, Option & Upgrades (O&U), and helium refill operations; Monitor systems and hot issues until resolution; Establish smart service inventory ensuring parts availability; Manage installation and field tool inventory including purchase, loan, calibration, and repair; Perform data analysis and business case development for key projects; Develop productivity initiatives to reduce costs and improve efficiency; Achieve Key Performance Indicators (KPIs) and ensure daily compliance with Standard Operating Procedures (SOPs)
Seniority
Mid-level (3+ years experience preferred)