Service Delivery Specialist
Core
Driving service delivery, execution, dispatching, master planning, field parts inventory, and service tools management to ensure customer satisfaction and operation excellence.
Role type
Senior Service Delivery Specialist (Operations)
Builds
Field service operations, preventive maintenance, installation, and upgrades for medical equipment.
Domain
Healthcare / Medical Equipment Service
Required skills
Operational planning, dispatching, preventive maintenance management, data analysis, inventory management, process improvement, KPI tracking, SOP compliance
Preferred skills
Lean & Continuous Improvement principles, statistical/data management tools, business acumen
Technologies
Data analysis tools, inventory management systems
Responsibilities
Dispatching field team members for corrective service requests, managing Preventive Maintenance (PM) and Installation/Upgrades, monitoring systems and hot issues, establishing service inventory, managing field tool inventory, performing data analysis for business cases, developing productivity initiatives.
Seniority
Mid-level (3+ years experience)