Field Service Engineer-Senior/Area Leader
Core
Senior Area Leader and Field Service Engineer responsible for managing a regional team, ensuring customer satisfaction, and maintaining the operational status of imaging equipment.
Role type
Senior Area Leader / Senior Field Service Engineer
Builds
Imaging equipment maintenance and service operations
Domain
Medical Technology / Healthcare
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team management, Customer relationship management, Imaging equipment expertise, Quality compliance, Continuous improvement, Technical analysis, Work planning and organization
Preferred skills
Career coaching, Strategic customer issue resolution
Technologies
Imaging equipment (various models)
Responsibilities
Allocate and coordinate field resources within the region, Drive team efficiency improvements, Provide career development guidance to team members, Collaborate with regional operations managers to resolve customer issues and conduct regular client visits, Ensure timely closure of service dispatch tasks and completion of Field Modification Instructions (FMI), Report quality and compliance issues immediately to the quality department
Seniority
Senior, hands-on IC with leadership responsibilities
