Field Service Engineer 2
Core
Perform preventative maintenance, installations, troubleshooting, and repairs on medical equipment (CT modality) within hospital or healthcare systems.
Role type
Field Service Engineer
Builds
Operational uptime and reliability of medical imaging equipment
Domain
Healthcare / Medical Technology
Deliverable
physical/clinical work
Required skills
Preventative maintenance, troubleshooting, service repairs, installations, customer communication, regulatory compliance, documentation, Microsoft suite, Web applications
Preferred skills
CT modality expertise, sales partnership, value-added service recommendation
Technologies
Microsoft suite, Web applications
Responsibilities
Perform timely preventative maintenance to ensure optimal healthcare delivery; troubleshoot, service, and repair moderate complexity equipment; lead customer communications and serve as escalation point; own issues from dispatch to resolution; engage with team members for appropriate solutions; lead installations and validations; leverage customer relationships to assist sales with revenue growth; maintain customer relationships for satisfaction; adhere to hospital protocols and document all work; partner with sales to recommend value-added services; implement corrective action plans for customer issues.
Seniority
Mid-level, hands-on IC
