Cyber Client Service Technician - Youngstown, OH / On-Site
Core
Dedicated resource for clinical device security, acting as the primary liaison between GE HealthCare services and customer IT/security departments to troubleshoot, maintain, and remediate security issues on medical devices.
Role type
Cyber Client Service Technician (Clinical Device Security)
Builds
Security remediations, compensating controls, and corrective action plans for medical devices (Imaging, LCS, Biomed)
Domain
Healthcare / Medical Device Cybersecurity
Deliverable
client delivery
Required skills
Troubleshooting and repairing electromechanical/electronic equipment, diagnosing device security issues, implementing site cyber security policies, coordinating with device manufacturers, maintaining device security records (OS, MAC address), lifting up to 35 lbs, valid driver's license
Preferred skills
Clinical device security expertise (patching, SW loads, vulnerabilities), NIST framework knowledge, supporting clinical device security programs, networking skills, coaching and mentoring
Technologies
Web applications, Microsoft Office Suite, IPad, Iphone
Responsibilities
Troubleshoot, install, maintain, and service repair needs on designated medical equipment; Work closely with device manufacturers regarding cybersecurity issues; Work directly with customer IT and security personnel to implement site cyber security policies; Evaluate complex customer biomedical equipment security issues and implement remediations; Perform on-time and accurate device level security actions; Own customer clinical device security issues from dispatch to resolution; Maintain daily communication with customers to ensure resolution; Identify potential sales leads and participate in sales opportunities; Keep up to date with competitor information and device security bulletins; Train clinical staff and customer security/IT personnel on designated equipment; Act as primary interface between GEHC Security Operations Center and customer IT/security organization
Seniority
Mid-level, hands-on IC