Operations Coordinator 2
Core
Ensures first-class service contract process execution, data entry, billing accuracy, and contract integrity for customer service contracts in the Chicagoland area.
Role type
Operations Coordinator (Service Contract Administration)
Builds
Customer service contracts and billing processes
Domain
Healthcare / Medical Technology
Deliverable
client delivery
Required skills
Data entry, billing administration, contract management, vendor management, supplier quality coordination, Lean process improvement, metrics reporting, tool & test equipment allocation, budget management, team leadership
Preferred skills
Microsoft Office Suite proficiency, healthcare environment experience, direct or indirect leadership experience
Technologies
Microsoft Office Suite (Excel, Word, Outlook, Access)
Responsibilities
Manage calibration vendor activities including calibration, tagging, repairs, and continuous improvement; Monitor vendor service delivery and metrics per contract; Lead DCS Test equipment process improvement initiatives; Provide communications and lead actions to meet Service Delivery goals; Drive constant quality improvement using Lean for tools and processes; Act as liaison to resolve Service Calibration Issues
Seniority
Individual Contributor, operational support
