Accounts Receivable Specialist
Core
Manage the collection and credit escalation process, resolving disputes with internal and external customers to recover aged debt and protect financial interests.
Role type
Senior Accounts Receivable Specialist (Collections & Dispute Resolution)
Builds
Revenue protection and efficient debt recovery processes for a real estate data and analytics company.
Domain
Real Estate / Financial Services
Deliverable
client delivery
Required skills
Collections (including legal), dispute resolution, stakeholder management, reporting and analysis, process improvement, credit policy compliance, account monitoring, system integration support (UAT)
Preferred skills
Mercantile Agents principles, Australian business structures, Zuora, Salesforce, business process outsourcing experience
Technologies
Zuora, Salesforce, Credit Reporting bureaus
Responsibilities
Liaise with customers to resolve disputes and recover aged debt; act as the first escalation point for customer disputes; gather and review account information to provide resolution recommendations; minimize bad debt write-offs; ensure compliance with credit policies; coordinate tracking of customer payments; review accounts referred to external Mercantile Agents; monitor accounts via Credit Reporting bureaus; prepare monthly reporting on disputes, bad debt, and performance metrics; act as SME for system integration projects; identify and develop process improvements.
Seniority
Senior, hands-on IC