Reputation Specialist, Apartments.com – Richmond, VA
Core
Managing online reputation programs for multifamily clients, including review response management, review generation initiatives, and strategic guidance to improve resident sentiment.
Role type
Reputation Specialist (Client Services)
Builds
Online reputation management services for property owners and managers
Domain
Real Estate / Digital Reputation Management
Deliverable
client delivery
Required skills
online review platform management, review response crafting, client account management, data-driven reporting, business listings management
Preferred skills
multi-client program management, reputation software proficiency, analytics interpretation
Technologies
Apartments.com, ApartmentRatings, Google Business Profile, Yelp
Responsibilities
Monitor and respond to online reviews across platforms; execute review generation campaigns via email/SMS; lead client calls to discuss performance and goals; prepare and present reputation metrics reports; troubleshoot listing issues; collaborate with internal teams on process improvements.
Seniority
Individual Contributor, entry to mid-level