Telephony Configuration Engineer
Core
Design, develop, and support Contact Centre as a Service (CCaaS) systems to enhance customer and colleague interactions.
Role type
Telephony Configuration Engineer
Builds
CCaaS ecosystem and telephony platform configurations for internal customer service operations
Domain
Utilities (Water) / Contact Centre Technology
Deliverable
product features
Required skills
C#, Angular, Azure DevOps, CCaaS configuration, troubleshooting, release management
Preferred skills
API integration, automation, contact centre operations knowledge
Technologies
C#, Angular, Azure DevOps, CCaaS
Responsibilities
Configuring and enhancing CCaaS technologies, delivering backlog items, monitoring and resolving system issues, managing system upgrades and releases
Seniority
Mid-level, hands-on IC
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