Senior Manager, Workforce Management
Core
Build, oversee, and optimize workforce planning and operations for clinical teams to ensure service delivery and operational targets are met.
Role type
Senior Manager, Workforce Management
Builds
Workforce management systems, scheduling models, capacity plans, and staffing ratios for clinical teams.
Domain
Healthcare operations
Required skills
Operational leadership, strategic workforce planning, data analysis, cross-functional collaboration, process improvement, real-time operations management
Preferred skills
SQL, Lean Six Sigma, healthcare industry experience
Technologies
Google Sheets, Looker, Cortex, SQL
Responsibilities
Design and implement workforce management systems from scratch; translate strategy into operational workflows; forecast demand and build staffing models; analyze trends and build dashboards; monitor intraday performance and make real-time adjustments; track SLA and performance outcomes; partner with operations, finance, and clinical leadership to align staffing with needs.
Seniority
Senior, hands-on IC
