Manager, Workforce Management
Core
Own scheduling and capacity for teams to match staff supply with member demand, ensuring service levels and appointment completion targets are met.
Role type
Manager, Workforce Management
Builds
Scheduling systems, capacity planning processes, and SOPs for operations teams
Domain
Healthcare operations
Required skills
Workforce management, capacity planning, real-time operations monitoring, schedule management, data analysis, SQL, Google Sheets, cross-functional collaboration
Preferred skills
SQL self-service, healthcare experience, Lean Six Sigma
Technologies
Workforce management systems, Google Sheets, SQL
Responsibilities
Set approach for matching staff supply to member demand; review daily supply and demand and adjust for deficits; monitor intraday performance (SLA, AHT, shrinkage) and make real-time adjustments; maintain accurate schedules and manage PTO approval; track staffing against plan and advise on hiring/budget; create SOPs and playbooks for scalable processes.
Seniority
Manager, hands-on IC
