Manager, Digital Care Coordination - Responsive Care

Remote USAFull-time$78k2026-10-02 → 2026-10-23

Core

Lead a team of Digital Care Coordinators managing inbound chat messages for the MyDevoted innovation hub, ensuring fast, accurate, and caring responses while optimizing operational workflows.

Role type

Manager, Digital Care Coordination (People leader & Operations)

Builds

Digital care coordination service via MyDevoted chat platform

Domain

Healthcare operations / Digital member services

Required skills

Team leadership, Chat queue operations, Operational analysis & modeling, Workflow design, Quality & compliance, Cross-functional partnership

Preferred skills

Digital channel expertise, Analytical & modeling skills, Scaling teams, Healthcare knowledge, Tech-savviness

Technologies

CRM, Messaging platforms, AI tools

Responsibilities

Coach and develop a team of Digital Care Coordinators; Own daily performance of the MyDevoted inbound chat queue; Execute volume forecasts, capacity models, and staffing plans; Design and refine workflows, macros, and escalation protocols; Run quality reviews and chat audits; Collaborate with clinical and operations leaders

Seniority

Manager, hands-on IC with people leadership

About devoted

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.