Senior Manager, Document Services
Core
Owns oversight of daily operations and long-term strategy for Inbound Correspondence and Outbound Print Production programs, ensuring accurate document flow for member care.
Role type
Senior Manager, Operations
Builds
Durable self-serve tooling, playbooks, intake trackers, adoption dashboards, and KPIs for operational scalability.
Domain
Healthcare operations / Document services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Operations management, program scaling, analytical reporting, change leadership, workflow optimization, AI tool utilization, stakeholder influence, vendor oversight
Preferred skills
Health plan/Medicare Advantage experience, CMS compliance knowledge, print/fulfillment vendor platform expertise
Technologies
AI tools, reporting tooling, vendor platforms, POD workflows
Responsibilities
Define operating models for intake and print production; build capacity and forecasting plans; create repeatable tooling and monitoring plans; represent the function to Product and Technology; partner with Compliance for audit readiness; oversee vendor performance and budgeting
Seniority
Senior, hands-on IC with management of two programs
