Clinical Associate - Medical Assistant
Core
Liaison between healthcare services and members in a virtual-first medical practice, coordinating care gaps, scheduling, and member advocacy via telehealth.
Role type
Clinical Associate (Medical Assistant)
Builds
Comprehensive wellness visits, transitions of care, longitudinal visits for complex/frail members, and on-demand urgent care visits.
Domain
Healthcare / Virtual Medical Practice / Care Coordination
Deliverable
client delivery
Required skills
MA Certification (active or expired), 2+ years patient-facing experience, care coordination, telehealth experience (preferred), bilingual English/Spanish (preferred), electronic health records proficiency
Preferred skills
Managing large member panels (100+), inbound/outbound queue management, advanced dialer usage, Google Sheets/Chrome/AI tools proficiency
Responsibilities
Order management and care coordination, coordinating DME and skilled nursing services, coordinating lab testing and imaging, notifying members of lab results, patient education and advocacy, medical record collection and appointment scheduling
Seniority
Individual Contributor, entry-to-mid level