Supervisor, Transitions of Care Coordinator
Core
Lead a team of Transitions of Care (TOC) Coordinators to support patients transitioning from hospital/post-acute settings to home, preventing re-admissions and managing chronic diseases.
Role type
Senior Team Lead / Supervisor (Healthcare Operations)
Builds
Patient transition support workflows and TOC program operations
Domain
Healthcare / Patient Care Coordination
Required skills
Team leadership, performance management, workflow design, cross-functional collaboration, recruitment support, process improvement, virtual team management
Preferred skills
Medical Assistant (MA) certification, healthcare administrative experience, bilingual (English/Spanish), proficiency in evolving technology platforms
Technologies
Slack, evolving healthcare platforms
Responsibilities
Manage TOC coordinator performance via KPIs and 1:1s; develop new workflows and job aids; assist in recruiting and onboarding; participate in clinical model pilots; monitor team attendance and meeting participation; collaborate with leadership on program development; provide direct patient care support (30% of time).