Director, Platform Architecture
Core
Lead a global team of solutions architects to design and deliver cloud contact center solutions, integrating AWS, Amazon Connect, and AI for enterprise customers.
Role type
Senior IC solutions architect (cloud contact center) with hands-on management responsibilities
Builds
Cloud contact center solutions, integrations, and reusable architectures for enterprise clients
Domain
Customer Experience (CX) / Cloud Contact Centers / AI
Required skills
Solutions architecture, AWS, Amazon Connect, CCaaS, enterprise integrations, technical presales, team leadership, executive communication
Preferred skills
Global team management, cloud migration, voice/omnichannel workflows, event-driven architecture, contact center AI, scripting
Technologies
AWS, Amazon Connect, CCaaS, APIs, SIP, WebRTC, AI services
Responsibilities
Manage and coach a distributed team of solutions architects; guide technical strategy and architecture standards; engage directly in customer opportunities and proofs of concept; lead technical discovery and solution design with C-level stakeholders; represent the team at industry events; collaborate with Sales, Product, and Engineering; build relationships with strategic partners like AWS
Seniority
Senior, hands-on IC with management duties
