Resource Manager
Core
Manage project demand, validate requirements, and coordinate resource assignments for Professional Services projects while advancing AI-enabled workflows to simplify operations.
Role type
Senior IC Resource Manager (Professional Services)
Builds
Accurate project plans, resource assignments, and AI-driven workflow improvements for customer onboarding and ongoing support.
Domain
Professional Services / Customer Experience / SaaS
Deliverable
production ML models
Required skills
Resource management, Project coordination, PSA platform usage, Generative AI tools (ChatGPT, Claude, Codex, Gemini), Process improvement, Data analysis, Stakeholder partnership, Capacity planning
Preferred skills
JSON and Python, API integration, MCP (Model Context Protocol), Salesforce, Snowflake, Streamlit, Gainsight, Workflow experimentation
Technologies
Salesforce, Certinia, Snowflake, Streamlit, Gainsight, ChatGPT, Claude, Codex, Gemini
Responsibilities
Monitor services opportunity pipeline and anticipate resource demand; Partner with sales and delivery leaders to confirm project scope and staffing; Set up and maintain projects in PSA platform; Assign resources to project roles balancing skills and availability; Use capacity data to identify constraints and recommend staffing changes; Implement AI and automation to simplify project creation and assignment; Evaluate AI-enabled process improvements and measure impact; Connect systems and data across tools; Support utilization and time processes.
Seniority
Mid-Senior, hands-on IC
