Customer Operations & Service Coordinator (Bilingual)
Core
Coordinate and oversee service activities, schedule service calls, and support sales of service contracts for Miele professional customers.
Role type
Customer Operations & Service Coordinator
Builds
Service operations and maintenance plans for professional customers
Domain
Home appliances / Professional equipment
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Service call planning, CRM systems, Microsoft Office 365 (Excel), bilingual communication (English/French), safety rule interpretation, operational documentation reading
Preferred skills
ASW/SAP experience, electrical/mechanical/electronic systems knowledge
Responsibilities
Schedule and manage service calls, monitor progress, ensure proper documentation and closure, promote service contract sales, coordinate installation planning, support customer feedback initiatives, resolve issues with internal teams and customers
Seniority
Mid-level, hands-on IC