FSS RevOps Customer Support Analyst
Core
Lead advanced Tier 2 customer support and revenue operations ticket resolution for enterprise clients, handling complex billing, churn, and subscription issues.
Role type
Senior RevOps Customer Support Analyst
Builds
Omnichannel support experience and operational accuracy for enterprise customers
Domain
SaaS / Customer Support / Revenue Operations
Deliverable
client delivery
Required skills
Advanced ticket resolution, Omnichannel support (email/chat/phone), Subscription management, Billing operations, Process improvement, Stakeholder collaboration, Zendesk proficiency
Preferred skills
Zuora, Salesforce, Manual invoice creation, Churn analysis
Responsibilities
Resolve Tier 2 complex tickets (churn, invoices, tax, bankruptcy), Manage subscription changes and renewals, Re-assign and escalate tickets, Monitor SLA performance, Propose process improvements
Seniority
Mid-Senior, hands-on IC
