Lead Product Designer
Core
Lead end-to-end design for AI Agents experiences, translating complex agentic capabilities across messaging, voice, and email into clear, configurable products that drive customer adoption.
Role type
Senior Lead Product Designer (AI Agents)
Builds
AI-powered customer service products (messaging, voice, email) for enterprise clients
Domain
SaaS / Customer Service / Generative AI
Deliverable
production ML models | product features
Required skills
End-to-end product design, Generative AI experience, Design systems creation, Customer research, Technical environment navigation, AI tool usage for design workflows
Preferred skills
Experience in enterprise customer service or self-service, Experience with conversational experiences, Portfolio demonstrating strategic thinking
Technologies
AI-enabled design tools
Responsibilities
Lead design from discovery through launch and iteration, Identify opportunities using customer research and usage data, Partner with Product/Engineering to translate technical capabilities, Establish reusable design patterns and quality standards, Use AI tools to accelerate discovery and prototyping
Seniority
Senior, hands-on IC with leadership responsibilities
