Business Architecture, Distribution (Sales and Service)
Core
Shape the future of business solutions by developing strategic initiatives that align business goals, technology, and user experience for sales and service teams.
Role type
Senior Business Architect (Sales and Service)
Builds
Strategic business solutions and process improvements for insurance sales and service operations
Domain
Insurance / Business Architecture / Digital Transformation
Required skills
Business analysis, business architecture, solution design, process optimization, digital transformation, strategic thinking, data literacy, stakeholder engagement, hypothesis formulation, change management, user story translation, benefit realization analysis, iterative development support
Preferred skills
Broker experience, Business Architecture certification, Business Analysis certification, Project Management certification
Technologies
Mural, Agility, PowerPoint, Tableau
Responsibilities
Analyze current business processes for sales and service teams; Lead pre-discovery sessions to define business problems and solutions; Collaborate to articulate lean hypotheses with clear business outcomes; Use data to drive decision making and prioritize initiatives; Translate ideas into functional outcomes by guiding user stories; Guide implementation by aligning business strategies with technology solutions; Work with business readiness teams to manage change impacts and training; Monitor and evaluate solution effectiveness and report on benefit realization; Gather user feedback to validate assumptions and refine solutions; Analyze data to confirm hypothesized value realization; Provide monthly reporting
Seniority
Mid-Senior, hands-on IC