Customer Service Associate III ( Voice)
Core
Handles moderate to complex customer inquiries regarding policies and billing, resolves service concerns, and processes policy changes for internal and external customers.
Role type
Customer Service Associate (Voice)
Builds
Service transactions and policy updates for insurance customers
Domain
Insurance
Deliverable
client delivery
Required skills
Policy administration, Billing inquiries, Customer documentation management, Cross-selling, Active listening, Empathy, First call resolution, Database management
Responsibilities
Input and track customer requests into databases, Respond to marketing-related inquiries, Explain customer documentation and required follow-ups, Process changes to customer policies, Resolve routine, complex, and unique customer issues, Facilitate first call resolution
Sourced via workday · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.