Technical Architect
Core
Design, prototype, and implement technical solutions for integrating Zendesk into customer workflows and processes.
Role type
Technical Architect (Customer Implementation)
Builds
Custom Zendesk instances and integrations for enterprise customers
Domain
Customer Experience (CX) / SaaS / Customer Support
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Solution scoping, RESTful API integration, backend development (servers/databases), client-side development (Web, Android, iOS), SaaS application support, technical consulting, cross-functional collaboration
Preferred skills
Zendesk products expertise (Apps Framework, SSO), global team experience, backend programming languages (Ruby, Python, C#)
Technologies
Zendesk, RESTful APIs, Ruby, Python, Java, C#, JavaScript, Android, iOS, Web, Web Sockets
Responsibilities
Collaborate with customer SMEs to understand use cases and assemble business problems, lead technical discussions with executive decision-makers, design and present technical solutions for customer use cases, prototype ideas to influence product development, suggest validated workarounds for product gaps, work with Consultant, Support, and Account Management teams to validate implementation solutions
Seniority
Mid-level, hands-on IC