Senior Platform Architect
Core
Senior Platform Architect responsible for technical, solution, and competitive aspects of Zendesk AI customer engagement, selling to Enterprise/Mid-Market executives, and designing technical architecture for AI/LLM solutions.
Role type
Senior IC Platform Architect (Solutions Engineering)
Builds
Production-grade AI and LLM solutions for customer engagement platforms
Domain
SaaS / Customer Experience / Artificial Intelligence
Deliverable
production ML models | product features | client delivery
Required skills
Enterprise software sales, AI and LLM technology fluency, technical architecture design, RFI/RFP scoping, API integration, conversational bot development, prompt engineering, workflow design, SaaS platform expertise, security and compliance
Preferred skills
Code writing, JSON query/transformation, solution lifecycle management, ambiguous problem solving, technical documentation, cross-functional communication
Technologies
Zendesk, Salesforce, Amazon Lex, LLMs, APIs, JSON
Responsibilities
Sell and consult on enterprise AI software solutions, map RFI/RFP requirements to technical architectures, design and execute customer trial plans, build and validate complex integrations, develop conversational bots and AI agent ecosystems, create technical architecture blueprints
Seniority
Senior, hands-on IC with strategic influence
