Forward Deployed Engineer
Core
Embedded engineer acting as a strategic consultant to solve complex technical blockers for enterprise customers by architecting and deploying AI agents and custom integrations.
Role type
Senior Forward Deployed Engineer (AI Solutions)
Builds
Custom AI agent workflows, RAG architectures, and bespoke integrations for Zendesk's enterprise clients.
Domain
Customer Experience (CX) / Enterprise AI / Cloud Infrastructure
Deliverable
production ML models | product features
Required skills
Python, JavaScript/TypeScript, System Design, LLM evaluation, RAG architecture, Cloud infrastructure (AWS), REST/GraphQL APIs, Legacy tech stack integration
Preferred skills
Zendesk platform experience, Technical Account Management background, Ruby or Java
Technologies
Python, JavaScript, TypeScript, React, AWS, Metaflow, Zendesk
Responsibilities
Lead end-to-end deployment of AI Agents and LLM-powered workflows, troubleshoot complex technical escalations outside standard support scope, design and code custom integrations with customer IT teams, bridge communication between customer IT and core product engineering teams
Seniority
Senior, hands-on IC with strategic consulting responsibilities
