Senior Machine Learning Engineer
Core
Delivering ML-powered product features for Zendesk's AI Copilot, enabling customer service agents and administrators to use AI directly in their workflows.
Role type
Senior Machine Learning Engineer (Product)
Builds
AI Copilot features integrated into Zendesk's customer service platform
Domain
Customer Experience (CX) / AI / LLMs
Deliverable
product features
Required skills
Python, MLOps, model serving, LLM integration, SQL, containerized deployments, cloud infrastructure, end-to-end feature ownership
Preferred skills
Snowflake, dbt, ML pipeline tooling, experiment tracking, model serving frameworks, ML frameworks, event-driven architectures, iterative product development
Technologies
Python, Ruby, AWS, Metaflow, MLflow, BentoML, Kubernetes, Docker, S3, RDS MySQL, Snowflake, Kafka, LLM Proxy
Responsibilities
Own and deliver ML-powered product features end-to-end; Work closely with Scientists to productionise research outputs; Build and maintain ML infrastructure; Contribute to technical design discussions; Collaborate with product software engineers; Improve reliability, performance, and cost-efficiency of ML systems; Mentor junior engineers
Seniority
Senior, hands-on IC with mentorship