Incident Management Consultant I
Core
Handle complex major incident detection, rapid response calls, and outages while providing guidance and coaching to other analysts in the Enterprise Command Center.
Role type
Senior IC incident management consultant
Builds
Incident resolution and closure for priority applications
Domain
IT Operations / Incident Management
Required skills
Major incident handling, ServiceNow, MS Office Tools, AI and automation, conference call management, documentation
Preferred skills
Incident Command System (ICS), Incident Investigations, Incident Reporting, Power BI, Intrusion Detection
Technologies
ServiceNow, Power BI, MS Office, Teams, Instant Messaging
Responsibilities
Run diagnostics to determine error validity, handle rapid response calls and outages, document dialog during calls, lead communication during incidents, provide guidance on application details and interdependencies, contribute to internal project initiatives
Seniority
Mid-level, hands-on IC
