Concierge, Multifamily
Core
Front-of-house staff member serving owners, residents, guests, and vendors at a multifamily apartment community, acting as the face of the property to promote community and provide customer service.
Role type
Multifamily Concierge
Builds
A welcoming, sociable environment for residents and guests; supports community events and initiatives.
Domain
Residential Real Estate / Multifamily Housing
Deliverable
client delivery
Required skills
Customer service, community relations, event support, social media content creation, phone communication, inventory management, confidentiality, physical mobility (stairs/lifting), adaptability in fast-paced environments
Preferred skills
Marketing knowledge, local area knowledge
Responsibilities
Welcome guests and answer inquiries, manage after-hours package pickup, update communication logs, assist with resident events, maintain social media and blog presence, monitor community amenity inventory, communicate proactively with management, maintain work area presentation
Seniority
Entry-level to Junior, individual contributor