Manager - Operations
Core
Lead Integrated Facility Management (IFM) operations across multiple client sites, ensuring seamless delivery of Hard Services, Soft Services, Workplace Experience, and Vendor Management while driving service excellence through SLA and KPI adherence.
Role type
Senior IC operations manager (facility management)
Builds
Integrated Facility Management services for commercial real estate clients
Domain
Commercial real estate + facility operations
Required skills
P&L ownership, vendor management, SLA/KPI management, site audit and governance, strategic account planning, financial forecasting, stakeholder management, operational efficiency optimization
Preferred skills
Cross-selling and account growth strategies, business presentation and review leadership
Technologies
None stated
Responsibilities
Lead and manage IFM operations across multiple client sites; Ensure seamless delivery of Hard Services, Soft Services, Workplace Experience, and Vendor Management; Drive service excellence through SLA and KPI adherence; Implement best practices, compliance standards, and operational efficiencies; Conduct regular site audits and governance reviews; Act as the primary business lead for assigned accounts/portfolios; Build and maintain strong client relationships at senior stakeholder levels; Identify opportunities for account growth, cross-selling, and service enhancement; Lead account reviews, business presentations, and strategic planning discussions; Own and manage the Profit & Loss (P&L) for assigned accounts/business units; Ensure revenue achievement, margin improvement, and cost optimization; Monitor budgeting, forecasting, financial reporting, and variance analysis; Drive productivity initiatives and operational efficiencies to improve profitability.
Seniority
Manager, hands-on IC with business leadership