Senior Sales Engineer
Core
Architect Agentic AI & Integration Workflows for enterprise customers, designing scalable solutions leveraging LLMs and automation to transform customer experience workflows.
Role type
Senior Sales Engineer (Technical Architect)
Builds
Production-ready technical accelerators, middleware templates, and API components for regional teams and Systems Integrators.
Domain
Enterprise SaaS, Customer Experience (CX), Agentic AI, Cloud Infrastructure
Deliverable
production ML models | product features
Required skills
Python, Node.js, JavaScript, REST/SOAP APIs, Cloud architecture (AWS/Azure/GCP), LLMs, Prompt engineering, RAG, Autonomous agent deployment, Contact center tech stacks (CCaaS), ITSM systems
Preferred skills
Open-source contributions, Technical blogging, Executive presentation skills, Japanese language proficiency (via careerplan.io/jobs/R33609-senior-sales-engineer-at-zendesk)
Technologies
Zendesk APIs, Webhook frameworks, AWS, Azure, GCP, LLMs
Responsibilities
Design and operationalize agentic AI-driven customer workflows; Conduct technical discovery and AI readiness assessments; Develop reusable technical accelerators and middleware templates; Serve as technical authority through the sales lifecycle; Partner with Product and Engineering to shape the AI roadmap.
Seniority
Senior, hands-on IC
