Attorney-Represented Bodily Injury Associate Manager
Core
Manage a team of attorney-represented bodily injury adjusters to deliver exceptional claims and inquiry experiences via chat-based services for agents and consumers.
Role type
Associate Manager (Team Leader) for claims operations
Builds
Claims resolution services and operational initiatives for West Coast claims operations
Domain
Insurance (Bodily Injury Claims)
Deliverable
client delivery
Required skills
Employee Supervision, Conflict Management, Negotiation, Claims Processing
Preferred skills
Subject Matter Expertise, Vendor Management, Performance Management
Technologies
Chat-based services platforms
Responsibilities
Develop and execute strategies to drive employee performance; monitor staffing levels and workloads; provide coaching and mentoring; address escalated customer situations; oversee negotiation of complex claim settlements; analyze unit reports and track department measures.
Seniority
Manager, hands-on leadership