Senior Operations Analyst - Central Operations Hub
Core
Transition, establish, and deliver operational services within the Central Operations Hub by standardizing processes, optimizing service delivery, and driving improvements through process redesign and automation.
Role type
Senior Operations Analyst (Process Improvement & Service Delivery)
Builds
Operational services, standardized processes, automation candidates, and performance insights for the Central Operations Hub.
Domain
Real Estate Services / Business Operations / Shared Services
Required skills
Process mapping, process redesign, standardization, operational improvement, workstream leadership, stakeholder management, analytical capability, business case development, SLA/KPI monitoring, automation suitability assessment.
Preferred skills
MBA or equivalent postgraduate qualification, experience in Business Process Outsourcing (BPO) or Transformation programs.
Technologies
Process mapping tools, automation frameworks, reporting tools.
Responsibilities
Lead knowledge transfer and document requirements for new processes; oversee operational activities to establish process stability; identify opportunities for standardization, simplification, and automation; lead projects and coordinate stakeholders, timelines, and risks; build relationships with business leaders to manage expectations; develop process maps, SOPs, and governance documentation; monitor service performance metrics (SLAs, KPIs) to drive continuous improvement; prepare operational updates and business cases for leadership.
Seniority
Senior, hands-on IC with workstream leadership