Multifamily Ancillary Services Product Specialist
Core
Technology resource supporting the Ancillary Technology team to drive adoption, manage solutions, and provide internal consultancy for multifamily property technology.
Role type
Product Specialist (Property Technology)
Builds
Ancillary technology products and AI-driven leasing/resident engagement tools for property and corporate teams
Domain
Real Estate / Property Management Technology
Deliverable
product features
Required skills
Property technology platform support, Microsoft Excel (formulas, pivot tables, data analysis), training delivery, multi-platform management, technical consultancy
Preferred skills
AI tool configuration and evaluation, workflow optimization, vendor performance monitoring
Technologies
Yardi RentCafe, RealPage Suite, EliseAI, Knock, Happy Co
Responsibilities
Drive utilization of assigned ancillary technology products; develop and maintain standard operating procedures and job aids; act as subject matter expert and escalation point for assigned products; review usage reporting to identify underperforming sites and intervene; support evaluation, configuration, and rollout of AI-driven tools; lead configuration and rollout of new products and feature releases; support platform migrations and upgrades; track vendor tickets and monitor service levels; gather field feedback on product enhancements.
Seniority
Mid-level, hands-on IC