Multifamily Ancillary Services Product Specialist
Core
Drive adoption of ancillary technology products (Yardi, RealPage, EliseAI, etc.) across property and corporate teams, acting as a subject matter expert and internal consultant.
Role type
Product Specialist (Property Technology)
Builds
Adoption of ancillary tech solutions, AI-driven leasing tools, and workflow optimizations for property management portfolios.
Domain
Real Estate / Property Management / PropTech
Deliverable
product features
Required skills
Property technology platform support, Microsoft Excel (formulas, pivot tables), training delivery, data analysis, vendor management, configuration management
Preferred skills
Experience with EliseAI, Knock, or Happy Co.
Responsibilities
Drive utilization of assigned ancillary technology products; develop and maintain standard operating procedures; act as SME and escalation point for assigned products; review usage reporting to identify underperforming sites; support evaluation and rollout of AI-driven leasing tools; lead configuration and rollout of new products; track vendor tickets and escalations; gather field feedback on product enhancements.
Seniority
Mid-level IC (2–3 years experience)