Client Support Engineer I - Trading Support
Core
Provide reactive and proactive Level I/II technology support for FactSet EMS and Portware trading platforms, resolving client issues with installation, connectivity, crashing, slowness, security, and Office Integration.
Role type
Support Engineer (Trading Support)
Builds
Production support for Portware and FactSet EMS
Domain
Financial technology / Trading infrastructure
Required skills
Networking, computer engineering, application troubleshooting, FIX protocol, EMS/OMS, financial software, scripting (shell, batch, PowerShell), server OS platforms (Windows, Linux, Solaris), VMware, Citrix, database management (Oracle DB), Java
Preferred skills
Hands-on experience with FIX protocol, EMS/OMS, and other financial software
Technologies
FIX Protocol, OMS, EMS, JAVA, Oracle DB, Windows, Linux, Solaris, VMware, Citrix, Shell, Batch, PowerShell
Responsibilities
Provide reactive Level I and II technology support via phone, email, and remote assistance; Resolve client issues with installation, connectivity, crashing, slowness, security, and Office Integration; Monitor team mailboxes for client issues and bounced emails; Work on a 24x7 roaster schedule