Operations Executive - iGaming
Core
Operational backbone for customer service delivery in South Africa, ensuring seamless casino offering delivery by managing game approvals, launches, and performance between suppliers and operators.
Role type
Operations Executive (iGaming)
Builds
Casino game content and software offerings for online gaming providers
Domain
iGaming / Online Casino Operations
Deliverable
product features
Required skills
Game launch and approval management, Supplier coordination, Client account management, Pre-launch testing and QA, Performance reporting and optimization, Lobby asset delivery, Data interpretation
Preferred skills
Experience with BI tools, Game platform familiarity, Issue resolution
Technologies
Back-office tools, Game platforms
Responsibilities
Maintain game approval trackers and communicate updates to operators, Act as liaison between third-party suppliers and compliance teams, Manage pre-launch game testing and validation across operator accounts, Produce game penetration and optimization reports, Assist operators with lobby asset delivery, Provide first-line support via live chat for light troubleshooting
Seniority
Mid-level, hands-on IC