Operations Trainer
Core
Advancing field service performance by ensuring the effective adoption of new products, workflow software, and service processes for land-based gaming operators.
Role type
Senior IC training and change management specialist
Builds
Field service competency and operational efficiency for casino operators
Domain
Land-based gaming / Field service operations
Required skills
Instructional design, change management, Salesforce expertise, process improvement, stakeholder collaboration, facilitation, technical evaluation, training program development, competency assessment, continuous improvement methodology
Preferred skills
Lean Six Sigma, casino operations experience, gaming industry knowledge
Technologies
Salesforce, workflow software, virtual learning environments
Responsibilities
Lead live in-person and web-based training sessions, drive change management for SOP updates, act as Salesforce business subject matter expert, assess technician competency of workflow software, partner with instructional designers to create training programs, contribute to product reviews and software testing, oversee change management communications
Seniority
Senior, hands-on IC