Field Service Technician II
Core
Installing, maintaining, and troubleshooting electronic gaming machines and table games at casino customer sites.
Role type
Field Service Technician (Hardware & Electronics)
Builds
Physical gaming devices (EGMs, ETGs) for land-based casinos
Domain
Land-based gaming / Casino operations
Deliverable
physical/clinical work
Required skills
Preventative maintenance, diagnostic testing, software configuration, incident reporting, basic electronics troubleshooting, network troubleshooting, heavy lifting, tool usage, schematic reading, customer relations
Preferred skills
College level electronics training, knowledge of Light & Wonder gaming devices
Technologies
Management Terminal (MT), Microsoft Office (Outlook, Word, Excel, PowerPoint)
Responsibilities
Perform preventative maintenance on EGMs and ETGs, conduct diagnostic and functional testing, navigate management terminals to verify status, assemble accessories for installations, complete incident and maintenance records, adhere to safety procedures, review customer issues with management
Seniority
Entry-level to Junior, hands-on IC
