Client Service Manager
Core
Coordinate and monitor table projects (deployments, expansions, upgrades) for land-based casino operators to ensure successful delivery and client satisfaction.
Role type
Senior Client Service Manager (Professional Services)
Builds
Table game deployments, expansions, and upgrades for casino operators
Domain
Land-based gaming / Casino operations
Deliverable
client delivery
Required skills
Project management, client relationship management, cross-functional coordination, issue resolution, contract management, policy implementation, stakeholder alignment
Preferred skills
PMP certification, gaming industry experience, ability to obtain gaming licenses
Technologies
MS Project, Visio
Responsibilities
Develop and implement policies for client installations; lead complex client implementations; serve as primary management contact for professional services engagements; drive team execution on contract terms; debrief with customers to track success and opportunities; convene calls to align on timelines and deliverables
Seniority
Mid-Senior, hands-on IC with team leadership
