Customer Relationship Executive
Core
Co-ordinating and supporting efficient and accurate customer service operations for property management.
Role type
Customer Relationship Executive
Builds
Customer support resolutions and activity reports
Domain
Real Estate / Property Management
Deliverable
client delivery
Required skills
client support process, help desk software, databases, remote control, advanced troubleshooting, multi-tasking
Preferred skills
procedure modifications, knowledge of help desk procedures
Responsibilities
Provide first level contact and convey queries, escalate unresolved queries, track and route problems, update customer data and produce activity reports, follow up with customers and ensure problem resolution, ensure proper recording and documentation, recommend procedure improvements
Seniority
Mid-level, 3+ years experience
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