Customer Service Specialist
Core
First point of contact for customer inquiries, managing billing, accounts receivable, and customer master data to ensure accurate invoicing and dispute resolution.
Role type
Customer Service Specialist (Billing & Accounts Receivable)
Builds
Accurate invoices, credit memos, and resolved customer disputes
Domain
Gaming industry / Financial Services
Required skills
Billing and accounts receivable processing, Customer master data management, ERP data entry and validation, Invoice calculation and issuance, Root cause analysis, Account reconciliation, General accounting principles
Preferred skills
Oracle EBS experience, Gaming industry experience, Bachelor's degree in finance or accounting
Technologies
ERP systems, Microsoft Office (Excel), Ticketing systems (ARWR)
Responsibilities
Serve as primary contact for phone, email, and ticketing system inquiries; Calculate and issue customer invoices and credits; Process customer data change requests in ERP; Perform customer master data integrity audits; Investigate billing disputes and calculate financial impact; Communicate with Sales, Collections, Legal, and IT teams; Provide audit documentation.
Seniority
Mid-level, hands-on IC