Billing and Collections Specialist
Core
Support Kaltura's billing and collections activities by preparing accurate customer invoices, following up on outstanding balances, and resolving payment issues.
Role type
Billing and Collections Specialist
Builds
Accurate customer invoices and resolved payment discrepancies for a global SaaS video platform
Domain
SaaS / Technology / Video (via careerplan.io/jobs/E2-00D-02-37C-billing-and-collections-specialist-at-kaltura)
Required skills
Customer invoicing, payment follow-up, account reconciliation, dispute resolution, billing adjustments, credit memos, month-end close support, Salesforce, financial systems (NetSuite/Sage Intacct), Excel, analytical skills, organizational skills, problem-solving
Preferred skills
Customer invoicing portals, high-volume customer accounts, SaaS/technology company experience, Bachelor's degree in economics/business/finance/accounting
Technologies
Salesforce, NetSuite, Sage Intacct, Excel
Responsibilities
Review customer agreements and order forms to ensure accurate booking and invoice generation; Prepare, issue, and deliver customer invoices while maintaining accurate billing records; Manage collections activities for open and past-due accounts including customer outreach and payment tracking; Investigate and resolve billing, payment, and account discrepancies; Process billing adjustments, credit memos, cancellations, and vendor/customer account documentation; Support month-end close activities, reporting, account reconciliations, and ongoing billing processes
Seniority
Mid-level, hands-on IC